We offer Free Shipping (within the United Kingdom) on all our products using Royal Mail Tracked 24hr, this service included tracking. We also offer Royal Mail Special Delivery Guaranteedby 1pm. Please note that delivery times may vary depending on your location and any unforeseen circumstances

Delivery times depend on your selected shipping option and your location. Typically, Royal Mail Tracked 24hr shipping takes 1-2 days and Royal Mail Special Delivery Guaranteed by 1pm shipping takes Next Day by 1PM.

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. During checkout, you can enter your address to see available shipping options and costs.

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your package through our website or the courier's website.

We process orders quickly to ensure timely delivery. If you need to change your shipping address, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement as soon as possible.

Each order is assigned a unique tracking number. If you have multiple orders, you may track using the same tracking number as it will be shipped in 1 parcel. 

Our return policy allows for returns within 14 days of the delivery date. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. If you received the wrong item or a defective product, please contact our customer support team by filling out the form on our website or DM us on Instagram, and we will provide a prepaid return label.

We recommend shipping with a reputable shipping company, ensuring it is tracked and insured.

To initiate a return, please contact our customer support team within the designated return period. You can reach us via by filling out the form on our website or DM us on Instagram. Be sure to provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process and provide instructions on how to proceed.

Yes, we accept returns for international orders, but please note that return shipping costs and any applicable duties or taxes are the responsibility of the customer. We recommend shipping with a reputable shipping company, ensuring it is tracked and insured.

If you received a damaged or defective item, please contact our customer support team immediately. We apologize for any inconvenience and will work to resolve the issue promptly. Depending on the circumstances, we may offer a replacement, exchange, or refund for the affected item.

Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria. Upon approval, refunds are typically processed within 1 working day. Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.